Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Robert Richards

Owner/Agent

Rob started selling insurance with his father Orlen Richards in 2002. He greatly appreciates the wealth of insight and knowledge he received while working with his father. Orlen fully retired from the agency in 2017. As the owner, Rob has continued to look for and make use of competitive companies to better serve our clients. Rob holds the FMDC insurance designation and serves on the board of a mutual insurance company expanding his understanding of farm insurance and insurance in general.

Cheryl Richards

Owner/Agent

Cher’s background as a school district business manager is an invaluable asset to our company. Her designation as a Certified School Risk Manager gives her unique insight and experience to understand risk mitigation. A licensed agent since 2010, Cher does all of our accounting and looks forward to the day when she can be with the agency full-time. She is one of the notaries public in the agency ready to serve your notary needs by appointment.

Owen Richards

Agent

When Owen joined Richards Insurance Agency in 2006, he became the 5th= generation of the Richards family to serve your insurance needs. As our certified agribusiness and farm specialist, Owen seeks to stay abreast of changes in the field to ensure our farm clients get industry-leading coverage at an affordable rate. In addition to insurance, Owen also owns and operates a small beef farm and drives school bus for the local school district.

Dillon Louis

Agent

Dillon became an agent and started with Richards Insurance in 2018. He graduated from the University of Wisconsin Platteville with a bachelor’s degree in Animal Science 2015. His prior experience in the dairy industry makes him a great fit for working with farmers of all types to assess their risk and write a policy that fits their farm’s needs. Dillon is on a town mutual insurance company board and serves as a deacon in his church. Dillon is also a notary public in the agency.

Francine Fry

Agent

Fran joined the Richards Insurance Agency in 2013 and is the primary agent at our Reedsburg location. Her background in customer service translates to working with clients to identify the appropriate coverage for the best value. Fran loves helping find the right insurance fit for each client that she works with.

Jessica Coy

Agent/CSR

Jessica works as our Customer Service Representative (CSR) in our main office. She is the voice you are most likely to hear when you call the office in Ithaca. Additionally, she is a writing agent selling personal and commercial policies. Her license gives her the ability to answer most of your questions! Jessica has been with the agency since 2016.

Jenny Tourdot

Licensed CSR

Jenny is our Customer Service Representative (CSR) primarily working out of our Reedsburg location. She is also a writing agent who is happy to assist you in finding the best support for all your insurance needs. She is a lifetime resident of Reedsburg and cares deeply for her community! She is always looking for ways to help out and serve the people she lives near.